Refund policy

Refund & Return Policy

Due to hygiene and safety reasons, hair and cosmetic products cannot be returned once they have been opened or used.

However, we will gladly offer a replacement or refund if:

• Your item arrives damaged
• You receive the wrong product
• Your order is lost in transit

To request a refund or replacement, please contact us within 7 days of receiving your order.

Your email should include:

• Your order number
• Photos of the product
• A short description of the issue

Once reviewed and approved, Ascend Studios will provide either:

• A replacement product, or
• A full refund to the original payment method

Non-Refundable Situations

Refunds will not be issued if:

• The product has been opened or used
• The issue is reported after 7 days of delivery
• An incorrect shipping address was entered at checkout

Contact Us

For any questions regarding shipping, refunds, or your order, please contact:

Email: jackkjayy@gmail.com

Brand: Ascend Studios

Response time is typically within 24–48 hours.